Matthew Gray

Ontario Digital Service

My Sessions

Government service design: Bringing government into the digital era

Room 112 Tabaret Hall, University of Ottawa

Leadership and culture for a connected, collaborative public sector This breakout will focus on the changing assumptions about the relationship between citizens and their government: how to bring citizens’ insight and expertise into the conversation, how to bridge gaps and create partnerships, and how to burst the “Ottawa bubble” when it comes to designing and […]

Government Service Design

Government Service Design: Building Empathy for the User

Room 112 Tabaret Hall, University of Ottawa

People rely on digital services like online banking, healthcare information, and government programs on a daily basis. The internet creates opportunities for people to engage in online economies and communities, but those opportunities may be systematically skewed towards the already advantaged. A more holistic conception of communities, and the long list of use cases that […]

Government Service Design

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This Canada 150: Conneted Canada conference was supported by a Canada 150 Connection Grant from the Social Sciences and Humanities Research Council of Canada


Office of the Vice-President, Research
Centre for Law, Technology and Society
Faculty of Arts
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