Government service design: Bringing government into the digital era

Room 112 Tabaret Hall, University of Ottawa

Leadership and culture for a connected, collaborative public sector

This breakout will focus on the changing assumptions about the relationship between citizens and their government: how to bring citizens’ insight and expertise into the conversation, how to bridge gaps and create partnerships, and how to burst the “Ottawa bubble” when it comes to designing and delivering public services. The shift we’re seeing in society – reflected in civic tech movements, social innovation, open government, and networked movements – requires a parallel shift in government. What leadership and culture change is required to get to a connected, collaborative government that experiments with new models of achieving the public good?

Lead Discussants:

  • Gabe Sawhney, Executive Director, Code for Canada
  • Matthew Gray, Policy Adviser, Ontario Digital Service
  • Canadian Digital Service

Moderator: Dr. Amanda Clarke, Assistant Professor, Carleton University


For the first half hour, 2-3 experts and session leads will outline key issues and knowledge gaps and identify a number of key issues to be discussed. Afterwards, the room will break into smaller groups for facilitated discussions about the various key issues before re-convening as a whole to exchange ideas.

Government Service Design

Let's connect!


This Canada 150: Conneted Canada conference was supported by a Canada 150 Connection Grant from the Social Sciences and Humanities Research Council of Canada


Office of the Vice-President, Research
Centre for Law, Technology and Society
Faculty of Arts
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